Frequently Asked Questions (FAQs)
MyFedLoan has prepared an FAQ considering some of the most common questions asked to them by the customer. Have a look at it once, you may get the solution on the spot. MyFedLoan always strives to serve the best possible service, which ensures a gift of mental peace to its valuable customers.
Is FedLoan Servicing legal?
Ans: Yes it is a completely legal company. No need to worry regarding this fact.
What exactly MyFedLoan is?
Ans: MyFedLoan is a non – profit organization that is operated and maintained by the Pennsylvania Higher Education Assistance Agency (PHEAA).
How can I use MyFedLoan?
Ans: FedLoan offers you with some of the great utilities.
Main of them are:
- You can pay your student loan.
- Choose your desired repayment plan.
- You can enjoy your loan repayment going down by continuously tracking it.
Is it possible for me to change the loan due date?
Ans: Yes, you can change your loan due date.
You must follow the below steps to do so:
- Make sure you are in active repayment.
- Please pay your first loan repayment on time.
- Make sure that you make a change of date request from 1st to 28th of a particular month.
How can I contact MyFedLoan customer service?
Ans: Dial 800-699-2908. Kindly, keep in mind that this number is available only from Monday to Friday from 8 a.m. to 9 p.m. EST.
I am a student and, I am still getting billed. Why so?
Ans: If you have changed the school, it is possible that your status is not yet updated on MyFedLoan.
In this case, make the payment if possible ( recommended) or else request a General Forbearance. You can do so by requesting under the “Trouble Paying” section. Once the status is updated in the system, you will not get billed.